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TEC's Mid-market ERP-Distribution Buyer’s Guide
Midsize manufacturers and distributors now have access to an array of powerful software solutions that simply weren’t available before. But with so many choices

va dsl service  116 Featherbed Lane Winchester, VA 22601 540-545-7780 www.rugs-direct.com Number of Employees: 53 Solution: Epicor for Distribution Revenue: Private Company Aloha Integration & Productivity, Goodbye Downtime & Customization Situation From humble beginnings as a book wholesaler, The Islander Group is now the largest supplier of Hawaiian books, music, videos and souvenirs. As well as schools, libraries and tourist destinations, the company supplies Kmart, Wal-Mart and Costco with its extensive range of Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » va dsl service


Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

va dsl service  platform, is now generally available and pricing starts at $65 per user per month, while the Salesforce1 Mobile App is now generally available for download at the Apple App Store and Google Play.  Many well-known brands, such as Cars.com, Inspirato with American Express, Philips, and Stanley Black & Decker use Service Cloud.   But customers are increasingly connecting through mobile apps, and companies need to be thinking about how they can deliver service across every channel, over any device and Read More
Using Service Management Software to Enhance the Customer Experience
These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management

va dsl service  field service management, FSM solution, customer experience management, service management software Read More
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

va dsl service  service technician scheduling,field service scheduling,automatic technician scheduling,dyanmic field service scheduling,dynamic scheduling engine,dynamic field service scheduling engine,dynamic field service scheduling Read More
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

va dsl service  CRM,online,Epicor,self-service,clientele,customer Read More
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

va dsl service  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

va dsl service  field service management, field service mobility, FSM, FSM trends Read More
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

va dsl service  Study: VAI Improves Customer Service with Business Portal Case Study: VAI Improves Customer Service with Business Portal If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven Read More
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

va dsl service  answers to these questions vary according to which side of the ERP fence you stand on. On one hand, ERP vendors claim that ERP for services is a well-developed software category customized for the service industries they serve. On the other hand, best-of-breed vendors for service verticals (such as professional services, health care, government, and financial services) push their industry expertise and vertical solutions built from the ground up for those respective service industries. Consequently, Read More
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

va dsl service   Read More
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

va dsl service  Department's time for higher value added activities - The majority of time was spent answering questions related to order status, product inquiries, and pricing information-for customers as well as for sales personnel in the field. Solution    The H.B. Fuller Store ( www.HBFullerStore.com ) was launched in March 2001. The eStoreFront application offered by Stratyc ( www.stratyc.com ) features full integration to H.B. Fuller's PRISM ERP system, enabling real-time and accurate information exchange for Read More
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

va dsl service  to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything together. Read More
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

va dsl service  delivering superior customer service multiple channels,delivering,superior,customer,service,multiple,channels,superior customer service multiple channels,delivering customer service multiple channels,delivering superior service multiple channels,delivering superior customer multiple channels. Read More
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly

va dsl service  case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development. Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

va dsl service  addition to ensuring parts availability. In 2006, it acquired TransDecisions ’ field scheduling solution, which helps companies that handle numerous service calls per day per technician to optimize their technician–dispatcher ratios. With an embedded service knowledge management (SKM) system by Kaidara , Servigistics has provided a service knowledge (SK) offering since 2008 aimed squarely at improving first-time fix rates, call center productivity, and dispatch avoidance metrics. Until 2009, Read More

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