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Channels to the Hearts and Minds--On-line 2005
The physical, e and wireless world continues to grow! The e channel for shoppers continues to grow, with so many nay-sayers and doubters. You'd think this issue
strange history), MCI and Qwest or Verizon;, France, Japan, US, Canada, etc. And part of the strategy in doing so is to provide a totally integrated service. We hope that these will bring net value to customers . At my roost here in Canada this week, Rogers covers the wireless Internet, cable TV, etc., as well as my own cell phone. One firm provides it all. The customer's needs become the focal point. Poweredcom of Japan sees the broad context-seeing content as part of the picture (no pun here) as well
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Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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PBX Phone System Buying Guide
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Phone System Buying Guide PBX phone systems (private branch exchange) have many advantages for businesses of any size. In a hosted setup, the customer just signs up for a service, rather than buying and maintaining expensive hardware. In addition to basic phone features, PBX phone systems offer other features such as customized abbreviated dialing, direct inward system access, follow-me calling, and shared message boxes. This guide gives a brief overview to the points to consider when purchasing a PBX
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For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces
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