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Get on the Grid: Utility Computing
The latest business model in licensing is the utility (on demand) computing and associated pricing. Sometimes called

provider utility  Carlos, California (US) hosting provider delivers applications from vendors such as Ariba , Oracle (including former PeopleSoft ), SAP , and Siebel Systems , many of which have been IBM enterprise applications partners. The purchase also gives IBM five new data center facilities, including one in the heart of Silicon Valley. Yet, despite its longtime role in the ASP market, the 300-person Corio has shown only modest success, with five consecutive years of losses. Undoubtedly, IBM is not spending a hefty Read More...
CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » provider utility


Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2
In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent

provider utility  of Cloud Field Service Provider ServiceMax-Part 2 In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax . In what follows is a recent question-and-answer interview with Stacey Epstein‚ vice president (VP) of marketing at ServiceMax. Stacey has extensive experience in generating demand, fueling growth, and building brand name global recognition for technology companies. She brought two decades of cloud, customer relationship Read More...
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

provider utility  Ciboodle-One More BPM-Centric CRM Provider The obvious interaction between business process management (BPM) and customer relationship management (CRM) in the business realm has not been that natively embraced by software providers in their offerings (for more analysis, read TEC ’s blog post ). Some exceptions are Pegasystems (including Chordiant , read here ), Consona CRM (including former Onyx , SupportSoft , and KNOVA , read here ), and KANA Software (read here ). To be fair, Microsoft Dynamics CRM Read More...
How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

provider utility  Provider | SMS Software Provider | Best SMS Service | Best SMS Services | Broadcast SMS Service | Business SMS Service | Email SMS Service | Free SMS Service | Group SMS Service | Mobile SMS Service | Online SMS Service | Online SMS Services | Own SMS Service | Receive SMS Service | Send SMS Service | Setup SMS Service | SMS Based Services | SMS Computer Services | SMS Customer Service | SMS Delivery Service | SMS Forwarding Service | SMS Information Services | SMS Locator Service | SMS Marketing Read More...
Xchange Adds To The List Of CRM Point Solutions' Casualties
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear

provider utility  Amdocs (NASDAQ: DOX), a provider of billing systems, customer care and support for the communications industry. Amdocs, which was not initially expected to be a strong bidder, reportedly outbid SAS to win the Xchange's remains for slightly more than $5 million. Although not a stranger to CRM products acquisitions given its earlier acquisition of the former leading CRM product Clarify in 2001 for $200 million (see Clarity of Vision: Clarify Sold to Amdocs by Nortel ), its latest acquisition of Xchange has Read More...
Do You Know How to Evaluate Your Strategic Technology Provider?
Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing slides and grand promises from

provider utility  Evaluate Your Strategic Technology Provider? Introduction Issue: Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing slides and grand promises from deliverable products when making strategic IT acquisitions. Flat IS budgets and limited internal IS resources further exacerbate the selection problem. Problem: Project teams state that they struggle with a number of critical issues when selecting enterprise technologies: Project teams Read More...
Big Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams
What do you get when you mix the efforts of TIBCO, a provider of analytics and event-processing software, and Teradata, a provider of enterprise data warehouse

provider utility  of TIBCO , a provider of analytics and event-processing software, and Teradata , a provider of enterprise data warehouse and analytics solutions? You get a big data platform that can capture and simultaneously analyze historical and real-time data generated through real-time event streams. From now on, TIBCO Spotfire event analytics will be an  important component of the Teradata Unified Data Architecture (UDA) . The combined technologies will provide many other interesting new features and capabilitie Read More...
Software Link
Enterprise Solutions and ServicesUnequaled ServicesWhen you hire Software Link as an application solutions provider, you expect significant results. Software

provider utility  as an application solutions provider, you expect significant results. Software Link consultants provide industry experience and direction to companies nationwide who are looking to analyze and improve their business operations, whether through a complete ERP review, extensive implementation of a world class ERP system or analyzing and providing solutions to everyday business processes, Software Link has the expertise. Our consultants have spent more than twenty years successfully building, implementing Read More...
Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

provider utility  A Rising Mid-market CRM Provider Event Summary Surado, a Riverside , CA company, has been in operation since 1995 and thus far can be considered a deep-rooted mid-market solution provider. Surado CRM comes loaded with features that cover most SMB's CRM needs. The software is quite easy to install and to customize. Surado's Web self-service module based on Microsoft .NET technology and Surado Integration Module 2.0 provide the means to integrate third party back-office applications and give it an Read More...
Application Software Outsourcing: Six Experiences to Consider When Choosing the Best Provider
When there is an outsourcing failure in the application software area, “poor partner performance” is a reason that frequently appears in the post-mortem report.

provider utility  When Choosing the Best Provider When there is an outsourcing failure in the application software area, “poor partner performance” is a reason that frequently appears in the post-mortem report. But, who is responsible for choosing the outsourcing provider? Instead of blaming the lousy job that you’ve received, it is more helpful to investigate how you have ended up with this incapable partner if you don’t want to fall into the same trap again. You can never be too careful when choosing outsourcing Read More...
Microsoft Gets Close to Another ASP
Microsoft has invested $10 million in Application Service Provider Corio. Initially, Corio will host Microsoft products based on the Windows DNA platform.

provider utility  privately held application service provider, announced that Microsoft has invested $10 million as part of a strategic partnership arrangement. Corio and Microsoft are still discussing which Microsoft applications Corio will offer. Initially, such Windows DNA based products as Windows 2000, SQL 7.0, IIS and other BackOffice products will be hosted. Corio will also offer development tools like Visual InterDev and COM+, MTS, MSMQ and others. The two companies will build a shared laboratory to work together Read More...
How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing

provider utility  Cope When Your Service Provider is Acquired Challenges Proving that the applications market would remain competitive and innovative was key to Oracle winning the antitrust lawsuit launched against it by the US government. The government spent a year before launching its suit to determine if Oracle's hostile takeover of PeopleSoft would result in a duopoly, thereby violating US antitrust laws. After months of expert testimony, US District Court Judge Vaughn Walker ruled that competition was pervasive Read More...
Leading Document Imaging and Processing Provider Enables Pay-for-Performance
BÖWE BELL + HOWELL utilized SumTotal’s integrated talent management platform to implement a holistic talent management strategy, enable real-time human

provider utility  Document Imaging and Processing Provider Enables Pay-for-Performance BÖWE BELL + HOWELL utilized SumTotal’s integrated talent management platform to implement a holistic talent management strategy, enable real-time human resources (HR) data processing, and analysis, and eliminate inefficient, time-consuming manual processes. The company chose four SumTotal suites to support its enterprise strategy, including compensation, performance, succession, and analytics. Read about the benefits. Read More...
SPS Commerce and Accellos Unveil Supply Chain Solution for Microsoft Dynamics GP
Accellos, a mid-market provider of supply chain execution (SCE) software solutions, and SPS Commerce, Inc., a provider of enterprise retail cloud services

provider utility  Accellos , a mid-market provider of supply chain execution (SCE) software solutions, and SPS Commerce, Inc. , a provider of enterprise retail cloud services, recently announced their  partnership to deliver an integrated turnkey supply chain management (SCM) solution  for the Microsoft Dynamics GP market. In a marketplace where e-commerce is dictating the tempo of change, retailers and suppliers require nimble and adaptable supply chain capabilities to respond instantly to changes in multichannel consu Read More...
Is Your ERP System Provider a Psychopath?
Here’s an often overlooked factor in ERP software selection, and it’s got nothing to do with ERP functions or features:Personality.That’s right

provider utility  Your ERP System Provider a Psychopath? Here’s an often overlooked factor in ERP software selection, and it’s got nothing to do with ERP functions or features: Personality. That’s right, personality. No, I’m not talking about the personality of your presumptive ERP systems (see also: pathetic fallacy ). Nor am I talking exclusively about the personality of the ERP vendor sales reps, say, or of the software demo team. I’m talking about the vendor’s corporate personality (or corporate culture ) Read More...

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