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Abstract: Any technology tied to the financial health of a business generates heated debate, and customer relationship management (CRM) is no exception. CRM has been bolstered, burned, praised, and maligned. One of the most animated arguments has centered on the “where” of CRM: whether to deploy the technologies in-
house or “rent” them, outsourcing their implementation to an application service provider.
PubDate: 1/16/2007 9:37:00 AM
Abstract: Ruth's Chris went live with UltiPro in December 2001, just six short months after choosing UltiPro. Link said that Ultimate Software provided an excellent value proposition for the steak house because Ruth's Chris's analyses revealed that the restaurant chain could expect a rapid return on investment (ROI). An expedient, cost-effective implementation was a major factor in this return, as was the elimination of monthly per paycheck charges.
Abstract: Most enterprises fight fires with axes, fire hoses, trucks, and hordes of firemen, but the CDQM approach is a smoke detector. It’s far less expensive to put a fire out when it’s just smoldering, rather than to extinguish a blazing house fire and then remodel the entire house.
Abstract: Increasingly, companies in the aviation industry are outsourcing their maintenance, repair, and overhaul (MRO) operations, especially for engine and component repair. However, many companies still report using custom, in-house applications instead of standard, off-the-shelf solutions. Learn how companies are balancing their outsourced and in-house MRO solutions, and discover the top three trends impacting the MRO segment.
Abstract: On September 27, Oracle took a major step towards providing a fully integrated front and back office applications suite by launching Oracle Applications 11i at its Applications' User Group conference in Orlando, Florida.
Abstract: You needn’t be a seer or sage to perceive risk—it’s as predictable and devastating as a Florida hurricane and as far-reaching as a corporate scandal. But you do need to be a visionary to see the underside of the risk coin. This side represents opportunity, competitiveness, and growth. Find out why insight into managing two types of risk, rewarded and unrewarded, can help you explore opportunities for growth and profit.
Abstract: Network giant 3Com has purchased an E-business web design and consulting firm.
Abstract: Electronics enterprises must respond to business drivers such as reduced time to market, technological innovation, and distributed operations and cost control to remain competitive. Effective collaboration among internal engineering and manufacturing, as well as external suppliers and distributors, requires great effort. But an engineering collaboration solution can help teams work together in real time. Learn how.
Abstract: What do you do with a growing number of customers and not enough office space for workers? Health eConnex, a health care claims-processing service, found the solution in optical character recognition (OCR) for AnyDoc Software’s remote verification feature. Now employees telework, processing 75,000 claims a day with 99.5 percent accuracy. Learn how the solution helped make manual data entry a thing of the past.
Abstract: Installing software and patch updates can be frustrating and time-consuming for IT staff and users alike. But it's critical to update your computers regularly to keep security filters current. This need increases exponentially if your users are mobile and geographically dispersed. Should this continue to be the responsibility of your IT staff? Or should you outsource this function to a managed service provider (MSP)?
Abstract: Electronics manufacturing is one of the most complex manufacturing processes. Special software functionality is required to manage information throughout the supply chain, collaborate with subcontractors, and minimize development time. Learn about product lifecycle management (PLM) and product data management (PDM) solutions that provide the right data management functionality for electronics manufacturers.
Abstract: Whether an application is best implemented as an ASP provided application or service, built in-house or purchased, generally depends on the same criteria as what would be used for outsourcing a function or process. This part details that criteria.
Abstract: Multichannel retailers have to flawlessly execute a full range of services to engage, transact, and fulfill orders placed via Internet. Thus, they either have to build a complete set of these services in-house, or outsource some (or all) of them.
Abstract: Janus Technologies gets out of the (IT glass) house, hangs out at the eStorefront, and finds a new soulmate. Best of all, the company has a good chance to have a date with Commerce One. Sounds like a good idea to us.
Abstract: IBM announced its latest NUMA-Q server, the E410. Its ability to house up to 64 Intel CPUs represents a doubling of the “largest” current system, the ES7000 from Unisys, and an eight-times increase over the largest current mainstream Intel offerings from Compaq, Dell, and HP.
Abstract: Before an important game, you create a game plan. Before you start building a house, you have a blueprint. And before you start looking at a warehouse management system (WMS), you must define how you want your warehouse to be organized and function. This article looks at basic warehouse strategies that need to be understood to ensure that the WMS software effectively and efficiently supports the activities of the warehouse, now and in the future. This is not to say that you will not consider the best practices of the new
Abstract: Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service Providers (ASPs). We express our views in this regard.
Abstract: For global trade management solutions (GTM) one should never overlook the enterprise applications leader SAP, which in most cases opts for in-house product delivery.
Abstract: Multichannel retailers must be able to flawlessly execute a full range of services to engage, transact, and fulfill on Web placed orders. Hence, most successful multichannel retailers of today had to either build a complete set of the services in-house or outsource some or all of them.