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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management selections for utilities


Enterprise Resources Planning (ERP) Market - Dismal 1999, the New Millennium to bring Relief (for Some)
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued in full force throughout 1999

customer relationship management selections for utilities  such as e-Business and customer relationship management (CRM). One could distinguish the following two segments within the ERP market: Corporate ERP solutions are primarily focused on the consolidated data management, financial and human resources needs of large Fortune 1000 companies. It evolved from accounting and contract management systems in the early 1980s. Human resources and more comprehensive financial planning and control systems were added in the 1990s. Leading vendors of these solutions are

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for the Utilities Industry

Utilities (gas, water, electricity, and energy) software is typically built off customer billing systems encompassing a suite of modules covering fleet management, maintenance management, GIS, AMR, financials, and human resources, among others. 

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Documents related to » customer relationship management selections for utilities

Get Compiled Results on 1,000 Enterprise Software Purchases


To compare vendors' latest product releases side by side, just visit TEC vendor comparison reports, choose your application area, and then select ...

customer relationship management selections for utilities  enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), human resources (HR), business intelligence (BI), financials, and others. To compare vendors' latest product releases side by side, just visit TEC Vendor Comparison Reports , choose your application area, and then select two or more vendors. TEC has also compiled lists of over 80,000 software functionalities/requirements per industry and type of software solution. To see which ones apply to your Read More

TEC Industry Watch: Enterprise Software News for the Week of June 4, 2012


*************************************************** SOFTWARE SELECTIONS ***************************************************UNC Charlotte selects BRG and Syclo Industry tags: public sector, education, facilities management "SAP’s recent acquisition of Syclo reportedly did not play a role in the selection of Syclo or BRG for this project. UNCC was an ARCHIBUS IWMS customer that already knew BRG as

customer relationship management selections for utilities  2011 to extend its customer experience management capabilities, Oracle is now strengthening its social CRM capabilities. It remains to be seen how all these products, plus existing Oracle products (CRM On Demand, Siebel, Fusion Applications for CRM, WebCenter, etc.) will work together. Oracle claims that the new acquisition will be part of its social platform, but it’s not yet clear what that means, Oracle Social Network notwithstanding. —TEC Analyst Gabriel Gheorghiu IFS acquires Metrix LLC Read More

TEC Industry Watch: Enterprise Software News for the Week of May 14th, 2012


SOFTWARE SELECTIONS @ IMPLEMENTATIONSGirl Scouts of the USA selects NetSuite ERPIndustry tags: Non-profit organizations "Shifting software systems to the cloud is a current trend for organizations of many types, especially for non-manufacturing and service management organizations. Girl Scouts of the USA is a great example of such a move. Dispersed across the country, the organization needs to

customer relationship management selections for utilities  addition, SYSPRO's focus on customer satisfaction is extended through channel partners, with ongoing training programs focusing on continuous improvement and growth. —Principal TEC Analyst P.J. Jakovljevic TEC article (January 2012): SYSPRO—Taking a Quantum Leap or Simply Becoming Smarter? QAD launches QAD Store and new mobile applications Industry tags: ERP, SCM, mixed-mode manufacturing, automotive, food, medical devices, hi-tech This was one of the major announcements from the recent QAD Explore Read More

SaaSy Discussions (Part Ia)


Part I of this blog post introduced the common software deployment models and Consona CRM's approach in that regard. To the end of enabling Total Customer Management (TCM) via an adaptive CRM offering, Consona CRM is built with a superior core infrastructure (customer data model, BPM, BI, SOA) and a holistic, best-of-breed product portfolio. Consona claims to be one of the market’s rare CRM

customer relationship management selections for utilities  customer data management and customer data integration [CDI]), KNOVA (i.e., self-service and knowledge management [KM]) and the partnership with Million Handshakes (part of Portrait Software ) for marketing automation. The combination of Onyx and KNOVA allowed Consona to combine service resolution management (SRM, not to be confused with supplier relationship management!) and CRM offering, whereby SRM adds resolution and case management process to core CRM and knowledge management adds context to Read More

Oracle JD Edwards EnterpriseOne 9.0 for ERP for Mixed-mode Manufacturing Certification Report


Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of mixed-mode manufacturing solutions in the enterprise resource planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Commsoft Technologies Fidelio (v.6) for ERP for Distribution Certification Report


The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Blackboard Learn 9.1 for Learning Management Certification Report


Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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On-Demand Software for BPM: Now Ready for Enterprise Adoption


Planning, forecasting, and reporting are among the business processes that, if strengthened with analytic software, can help companies improve their performance. Due to time and expense of implementation, many mid-sized have been slow to aggressively adopt business performance management (BPM) solutions. See how on-demand BPM software is a low-cost, low-risk BPM solution that is likely to lead to an “early payback.”

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ERP for Services (Non-manufacturing) for Industrial Automation


A multinational consulting company specializing in industrial automation was looking for a fully integrated enterprise resource planning (ERP) solution to replace its legacy system—a patchwork of point solutions.

To find the right solution, the company turned to TEC for a software evaluation and selection project.

Starting with a list of nine qualified solutions, TEC issued requests for information (RFIs) to each of the vendors. Based on the RFI responses, the company was able to compare the nine solutions and develop a shortlist of the three most promising ones for in-depth evaluation.

TEC also helped the company collect market data, and prepare scripts for a formal demonstration session—a key component of the final selection process.



customer relationship management selections for utilities   Read More

K8 for ERP for Distribution Product Certification Report


K8 is TEC Certified for online evaluation of enterprise resource planning (ERP) for distribution solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Unified Performance Management: The Key to Successful Performance Management


Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why.

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Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report


Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Dynacom ERP (v. 11.3) for ERP for SMB Certification Report


Dynacom Enterprise is now TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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