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Enterprise Performance Management: Cycle II
In February 2009, Quocirca interviewed 800 individuals across eight geographies about their views on, and usage of, enterprise performance management (EPM

customer relationship management industry for electricity management  customers and managing existing customer churn. Therefore, planning has to be more of a focus, while there is a perception that modeling can be deemed less important at this stage. However, when the overall indices are cross-referenced with how closely organisations score across the six sub-indices, it becomes apparent that those who score the most consistently across the sub-indices also tend to score the highest for the overall index. From this, Quocirca believes that, although it may be tempting to Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer relationship management industry for electricity management


Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

customer relationship management industry for electricity management  dunning and payment recording, customer relationship management capabilities to automate customer contact, and message exchange capabilities to transmit the disconnect and reconnect signals. Integrating the involved systems using prevailing enterprise application integration techniques would require high-cost, hard-coded function calls and significant resources. With the service orientation of enterprise SOA, however, each component is exposed as a Web service, allowing rapid integration for the targeted Read More
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

customer relationship management industry for electricity management  to customer satisfaction and  customer relationship management (CRM) . Wouldn’t at least  Toyota ’s ongoing product recall debacle confirm that now is the time to take customer service issues seriously ? What damage has been done (almost overnight) to the brand name that has long been a poster child for how lean manufacturing (and entire lean business) should be done? In the context of the service chain, optimization is all about getting the most productivity from service resources at the lowest Read More
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

customer relationship management industry for electricity management  , Retention Rate , Customer Relationship Management , Customer Loyalty Retention , Successful Customer Retention , Benefits of Customer Retention , Customer Retention Satisfaction , Customer Dissatisfaction , Customer Erosion , Customer Retention Definition , Customer Retention Software , Positively Impact Customer Retention , Importance of Customer Retention , Loyal Customer Base , CRM Customer Retention , Customer Satisfaction and Loyalty , Customer Retention Strategy , Customer Support Structures , Read More
Forget Speeds and Feeds-ERP Outsourcing for the Mid-market
If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the

customer relationship management industry for electricity management  be integrated with a Customer Relationship Management (CRM) system, and vice versa, to drive the greatest effi ciency and effectiveness. Furthermore, these providers offer no support for non-core applications and force the customer to multisource if they lack the in-house expertise to create, manage and integrate the applications. Platform IT Outsourcer - These are usually large-scale vendors that manage all or part of a customer's IT environment, including transfer of the customer's IT facilities, Read More
IFS Applications (version 8.0) for ERP for the Oil and Gas Industry (Upstream) Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for oil and gas industry (upstream) in the ERP

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Performance Management Framework for Mobile Workforce Management and Field Service
Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with

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Oracle Enterprise Asset Management
Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle's products help companies manage inventory, equipment, and

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Warehousing Management: Yard Management, Competitive Analysis, and Challenges
The business remains challenging to even the most established vendors, since an intensifying product architecture rejuvenation and functional enhancements cycle

customer relationship management industry for electricity management  in the software industry, customers can naturally wonder how well the new owners understand software in general and in their particular industry. On the other hand, there have been some acquisitions of WMS providers by related buyers with the idea of creating a platform for enabling the extended supply chain, such as Retalix ' purchase of OMI International , Click Commerce 's acquisition of Optum , or Sterling Commerce 's acquisition of Yantra . The business remains challenging to even the most Read More
Case Study: SAP and Marketing Management
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the

customer relationship management industry for electricity management  release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue. Read More
Mobile Device Management Comparison Guide
In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device

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Case Study: SAP and Sales Management
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM

customer relationship management industry for electricity management  release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read More
Financial Forecasting: Room for Improvement for People, Process and Technology
Preparing an accurate forecast in this volatile business climate is challenging. Still, it is critical for businesses to be able to predict outcomes for the

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Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process

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Data Management and Analysis
From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it

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