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The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning
requires broadband (e.g., DSL, cable, or LAN-based connections), which right now have fairly limited penetration into consumer households. Hence, VoIP is not yet broadly implemented by web sites creators. WAP/WML - Wireless Application Protocol and Wireless Markup Language. These are syntax used to program content for wireless phones using languages that allow the text portions of Web pages to be presented. White Paper - A lengthy, often technical, article on a topic that provides background information
Discrete Enterprise Resource Planning (Discrete ERP) RFI / RFP Template
Financials, Human Resources, Manufacturing Management, Inventory Management, Purchasing Management, Quality Management, Sales Management, Product Technology
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Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Windows 2000 Bug Fixes Posted
Almost six months after releasing Windows 2000 to the public, Microsoft Corp. has released its first set of bug fixes, formally known as Service Pack 1.
than DSL or a cable modem. Even the basic download (13.8MB) will take over an hour for a 28.8k modem. IT managers who have extensive Windows 2000 installations should opt for the full Service Pack, either by download (if they have a T1 line), or by getting the CD (if they only have a modem - not likely, but possible). In addition to the bug fixes described above, use of SP1 means users will no longer have to reinstall or reassert the Service Pack after future software application installs (according to
Zemeter Demand Planner helps planning, forecasting, sales, and operations arrive at a single set of numbers, so everyone is managing from the same set of
Zemeter Demand Planner helps planning, forecasting, sales, and operations arrive at a single set of numbers, so everyone is managing from the same set of data. Zemeter facilitates ease of use and minimizes the effort required to regularly contribute to a demand plan. Zemeter does the up-front work by providing a baseline forecast in views that are meaningful to the various users. The product provides both a reporting and performance engine, with online analytical processing (OLAP) functionality
10 Questions to Ask Your Hosted IP PBX Provider, before You Sign a Contract
Signing up for a hosted IP PBX provider is like signing up for cable TV; providers want to lock you into a long-term contract at terms that give them the most
like signing up for cable TV; the provider is trying to lock you in to a long-term contract at terms that give them the most proit, while you're just trying to get the service and features you need at the lowest possible price. Plus, there are always hidden costs. The key to avoiding a contract with more (or less) service than you need is asking the right questions. This list covers what questions you should ask before you sign on the dotted line. If you have speciic concerns such as advanced call center
21st Century Fox Hunt - US vs. Microsoft
Next Generation Windows Services? How about Next Generation Microsoft? We outline how the ongoing legal delays will undermine the new Microsoft.NET initiative
Brother 24 hour real-time cable channel, and a voice recognition telephony component that locates callers anywhere on the PacBell or MCI WorldCom voice networks. Microsoft stock closes unchanged on release day. November 2001 : Gates testifies. As a side note, Gates and Oracle CEO Larry Ellison engage in a heated yelling match outside the courthouse. Microsoft stock drops 4 on the news. Testimony ends. January 2002 : Judge Jackson orders a three-way breakup of Microsoft - applications, operating systems, a
“Act Vertical” vs. “Go Extinct” Retailers - Part 1
In over a decade of covering the enterprise application space, I’ve repeatedly lauded and advised vertical focus (i.e., someone’s proven expertise in some
news from national and cable TV channels at the time, following on the dismal past holiday season, I expected a much more somber mood indeed. Believe it or not, this economy has actually made retailers (rather than consumers) spend, which may seem counterintuitive for most people except for informed SCM professionals. Upbeat recent results of leading Retail SCM applications providers like JDA Software might indicate that retailers are buying software these days in spite of the economic downturn (and
Managed Hosting in Europe: A Review of the Managed Hosting Market and Suppliers in Europe
The increasing use of virtualization allowed managed hosting providers to reduce costs by sharing infrastructure between customers, creating the earliest
such as BT and Cable & Wireless will, for obvious reasons, provide primary internet access via their own networks. Table 3 shows the European countries where the MHPs covered in this report have data centres. As mentioned in section 2, in-country presence can be an advantage for local language and legal support. Many MHPs are consolidating data centres; for example, IBM has reduced its number of data centres worldwide from around 100 to about 30. It might be useful to show total data centre floor space
Governance of Federated Business Models
During the last twenty years, businesses migrated from vertical integration to a virtual model, outsourcing all their non-core functions. This has created
logistical coordination between the cable company (or Telco carriers or wireless provider), pharmacist, grocer, delivery company, and others. The concierge eliminates the aggravation of finger pointing when something goes wrong, and takes care of the hassle of integrating all this stuff behind the scenes. The concierge concept would also be highly valuable for helping small businesses get through all the heavy lifting involved in getting a company off the ground—finding and hiring trusted advisors
Software as a Service’ (SaaS) Right for Your Organization
Ten years ago, very few managers would consider “subscribing” to their mission critical technology solutions over the Internet, as they would subscribe to cable
they would subscribe to cable television or telephone services. Today, these same managers are realizing the substantial cost savings and productivity increases that the software as a service (SaaS) deployment option can bring to their organizations.
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software
providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services.
brij has provided business solutions to small and midsize businesses since 1986. With its main office in Greensboro, NC (US), brij serves customers in the
brij has provided business solutions to small and midsize businesses since 1986. With its main office in Greensboro, NC (US), brij serves customers in the southeast United States from Delaware to Florida and as far west as Texas. Brij delivers business solutions ranging from front-end marketing, branding, print, and Web collateral to the back-end operations of ERP, supply chain, and service management.
Software Evaluation Guide-Key Characteristics to Look for in a Business System for the Wire and Cable Industry
As a wire and cable manufacturer, you probably already have a computer system in place that you couldn’t operate without. However, this system may be outdated
for the Wire and Cable Industry As a wire and cable manufacturer, you probably already have a computer system in place that you couldn’t operate without. However, this system may be outdated, or may not provide the capabilities you need. But moving to a new enterprise-wide business system is an important step—one you can’t afford to take lightly. What, exactly, do you look for?
Commerce One Tries Harder
E-procurement's number two firm announced a fleet of new products and services across its entire product line.
Bank of Canada and Cable and Wireless Optus in Australia. Commerce One itself manages the U.S. market, Commerce One MarketSitetm Global Trading Portal, which has been relaunched in a version built upon the new Portal Solution 3.0. Market Impact This is a strong set of offerings that should bring Commerce One some much needed notice. Despite its impressive stock valuation (approximately twice Ariba's relative to revenue) is has been perceived as a not-too-close runner up. This smooth new packaging should
Channels to the Hearts and Minds--On-line 2005
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covers the wireless Internet, cable TV, etc., as well as my own cell phone. One firm provides it all. The customer's needs become the focal point. Poweredcom of Japan sees the broad context-seeing content as part of the picture (no pun here) as well as the mobility of the customer. Sam Nakane, CEO of Poweredcom, said that his ultimate goal was to become 'a ubiquitous Internet service provider' that would become a window for users to stay connected wherever they are through one phone number and one bill.
Ventyx-Utilities’ One-Stop-Shop Provider?
In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the
(telecom as well as cable and broadband) customers, as well as to asset-intensive customers in select commercial markets. With approximately 1,200 employees in more than 20 locations worldwide, Ventyx was delivering best-of-breed business solutions that maximize operational and financial performance, backed by the industry’s deepest available industry-specific domain expertise. Most Ventyx clients at the time were in North America and Europe, but the vendor also had clients in Japan, China, and
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Will Sage Group Cement Its SME Leadership with ACCPAC and Softline Acquisitions? Part Three: ACCPAC'
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ROI: Are You Ready to Walk The Walk?
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