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Asset Performance Management: The Secret to Uncovering Hidden Profits and Ending Operating Surprises
Top performers optimize their assets. It’s true in any field—sports, the arts, and business. Yet in business, optimizing performance of capital assets often

analyze customer relationship management for water management  not, the company can analyze maintenance transactions associated with the better-performing lifts which manufacturer made them, when and how often they are maintained, what comprises preventive maintenance, and so on and then use those findings to improve performance. Asset Performance Management builds upon and extends EAM by combining asset management, maintenance and tracking with the ability to use this data to improve operational decision-making. EAM answers the question, How do we get the most out Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » analyze customer relationship management for water management


Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

analyze customer relationship management for water management  utility can upload and analyze real-time customer profile data in a cost-effective manner. The following process steps are involved: Profile upload Validation Replacement value creation Profile data management Complex billing The process starts with uploading the relevant information from the customer's meter to the utility's back-end systems via AMI. This requires seamless integration between the involved systems, as the demands on data quality continue to rise with regard to time stamps, accuracy of Read More
SaaS Buyer's Guide for Wholesale and Distribution
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk.

analyze customer relationship management for water management  servers, data warehouses, etc. Analyze its long- and short-term growth strategy and level of service. Will the SaaS provider be able to maintain and improve service levels with the growth of its business and clients? 12. Reference checks with existing customers To evaluate a SaaS provider's ability to handle your organizational requirements, conduct reference visits to established clients that have been with the SaaS provider for longer than contracted by initial terms. This will demonstrate whether the Read More
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

analyze customer relationship management for water management  language abilities to track, analyze and assess what customers are asking for, you can refine the knowledge base and the responses that the selfservice system sends out. According to a 2005 survey of Forrester’s 200-plus member Customer Experience Peer Research Panel, 65% of respondents from companies with $200 million+ in revenue said Web-based self-service was critical or very important to their 2006 customerexperience spending plans. Products, too? Product development is another area where customer Read More
Business Intelligence: Actionable Insights for Business Decision Makers
Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they

analyze customer relationship management for water management  rare enterprise that can analyze and redeploy its accumulated data to actually drive business performance. Adding to this conundrum is the vast quantity of external data generated on the Internet, where billions of connected individuals use the tools of wikinomics to actively participate in innovation, wealth creation and social interaction. To gain greater business insight and transparency, organizations urgently require a new generation of Business Intelligence (BI) tools and applications that will Read More
IBS Enterprise7 for Enterprise Resource Planning for Distribution Certification Report
The IBS product Enterprise7 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation

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IFS Applications (version 8.0) for ERP for Services Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services (non-manufacturing) in the ERP

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Performance Management-What the Mid-market Can Learn from Large Enterprises
Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business

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Aquilon for ERP for SMB Certification Report
Aquilon is TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center

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Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

analyze customer relationship management for water management  power to review and analyze the gaps between required and demonstrated competencies. The following screen illustrates Plateau's gap analysis view of leadership as a competency. In this one view, you can see how the employee ranks on leadership as perceived by subordinates, peers, the supervisor and the employee himself. Because competencies and the gap analysis feature are built into the Plateau system, both the manager and the employee can quickly see that the employee ranks at the minimum proficiency Read More
Asset Management
Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling

analyze customer relationship management for water management  Waer, WAERlinx, asset management, asset reporting, asset decommissioning, supply chain, reporting, parts management Read More
ECi Software Solutions M1 for Enterprise Resource Planning for Discrete Manufacturing Certification Report
ECi Software Solutions M1 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the ERP

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Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

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Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

analyze customer relationship management for water management  Management: The Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More

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