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Asset Performance Management: The Secret to Uncovering Hidden Profits and Ending Operating Surprises
Top performers optimize their assets. It’s true in any field—sports, the arts, and business. Yet in business, optimizing performance of capital assets often

analyze customer relationship management for water management  not, the company can analyze maintenance transactions associated with the better-performing lifts which manufacturer made them, when and how often they are maintained, what comprises preventive maintenance, and so on and then use those findings to improve performance. Asset Performance Management builds upon and extends EAM by combining asset management, maintenance and tracking with the ability to use this data to improve operational decision-making. EAM answers the question, How do we get the most out Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » analyze customer relationship management for water management


Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

analyze customer relationship management for water management  language abilities to track, analyze and assess what customers are asking for, you can refine the knowledge base and the responses that the selfservice system sends out. According to a 2005 survey of Forrester’s 200-plus member Customer Experience Peer Research Panel, 65% of respondents from companies with $200 million+ in revenue said Web-based self-service was critical or very important to their 2006 customerexperience spending plans. Products, too? Product development is another area where customer Read More
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

analyze customer relationship management for water management  utility can upload and analyze real-time customer profile data in a cost-effective manner. The following process steps are involved: Profile upload Validation Replacement value creation Profile data management Complex billing The process starts with uploading the relevant information from the customer's meter to the utility's back-end systems via AMI. This requires seamless integration between the involved systems, as the demands on data quality continue to rise with regard to time stamps, accuracy of Read More
The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part Four: What SSA Global Gets
The acquired company, although constantly morphing from Marcam to IPS back to Marcam, has a good track record and a heritage of selling solutions to manage

analyze customer relationship management for water management  model, plan, cost, and analyze reality. It differs from almost all other ERP suites that have to tweak bill of material (BOM)-based systems (which are perfectly suited for discrete manufacturers), by uniquely dealing with process manufacturing realities and by avoiding so called software fatal flows (see What Makes Process Process? and The Fatal Flaws for Process Manufacturers ) such as Many parts make many end items (not only one, like is often the case in discrete manufacturing), requiring all shapes Read More
Business Intelligence: Actionable Insights for Business Decision Makers
Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they

analyze customer relationship management for water management  rare enterprise that can analyze and redeploy its accumulated data to actually drive business performance. Adding to this conundrum is the vast quantity of external data generated on the Internet, where billions of connected individuals use the tools of wikinomics to actively participate in innovation, wealth creation and social interaction. To gain greater business insight and transparency, organizations urgently require a new generation of Business Intelligence (BI) tools and applications that will Read More
The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management
Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their

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Enterprise Content Management: It Is More Than Just Web Content Management
Enterprise content management (ECM) is moving beyond web content management. To meet enterprises' needs, large vendors are introducing scaled down versions

analyze customer relationship management for water management  Content Management: It Is More Than Just Web Content Management Introduction Enterprise content management (ECM) systems are increasingly becoming full blown enterprise, integrated solutions. They are developing suites of products to fulfill the current needs and demands of user organizations. There are two significant developments in this market. First, large vendors, such as Microsoft and Xythos , have introduced a scaled down version of ECM suites, focusing on ease of use, fast return on Read More
Smartree Talent Management Suite
Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting

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IFS Applications (version 8.0) for ERP for the Mining Industry Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation

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Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system

analyze customer relationship management for water management   Read More
Do You Need a Content Management System?
Understanding what content management means is the first step to determine how a solution will suit your company. Because of the abundance of information both

analyze customer relationship management for water management  You Need a Content Management System? Introduction The ongoing drive to save time and money drives organizations to look into content management. As the costs of software and implementation range from almost free to millions of dollars and choosing the right vendor or system is vital, this decision can be daunting. The term content management : What does it mean? Content management is a phrase you hear everywhere these days. Companies claim they do content management and vendors say that they sell Read More
Warehouse Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs
To ensure your warehouse management system is implemented as painlessly as possible, you must assess your warehouse situation before you decide on a warehouse

analyze customer relationship management for water management  Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs Introduction After understanding the myths behind the claims of huge staff reductions , quick and easy implementation , and the fast and big return on investment, you need to know what type of features and functionality you should look for in a warehouse management system. The bells and whistles of a system might look enticing, but Read More
Blackboard Learn 9.1 for Learning Management Certification Report
Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The

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IFS Applications (version 7.5) for ERP for the Mining Industry Certification Report
IFS Applications (version 7.5) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP

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Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

analyze customer relationship management for water management  Management: The Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More

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