Utilities


Water, electricity, waste management—all sectors of the utilities industry have been experiencing major changes in recent years. Challenges for the utilities industry arise from many sources, including the need to comply with new regulations, meet consumption demands because of global population growth, and others. To help overcome these challenges, companies in the utilities industry must update their software tools and acquire the ones that best suit their needs.
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More specific challenges faced by most companies in the utilities industry are related to
  • overcoming geopolitical situations and environmental regulations to ensure energy supply and to diversify fuel mixes;
  • ensuring optimal customer service with planned maintenance processes;
  • dealing with budgetary and resource constraints while still ensuring service supply;
  • accurately identifying and managing financial risk, in order to improve strategic decision making;
  • complying with regulatory requirements, such as industry safety regulations;
  • avoiding high costs derived from production breakdowns and subsequent maintenance and repair tasks;
  • and applying new billing formats to speed up return on investment (ROI) and improve profits.
Utilities companies have relationships with public services, such as education and transportation, and so need to have the tools that will help them accurately measure or estimate all services provided. These companies also need to have an accurate and reliable way of billing these services to their customers. Utilities industry organizations can use software system solutions like enterprise resource planning (ERP) systems and customer care and billing (CC&B) systems, each with special functionality for utilities.

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